Refund & Returns Policy

Last Updated: 10 July 2026

Thank you for shopping with Euro Caps. We want you to be satisfied with your purchase. If you’re not completely happy with your order, please review our Returns & Refunds Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if the item:

  • Is unused and unworn.
  • Is in its original condition.
  • Includes all original packaging and tags (if applicable).
  • Is accompanied by proof of purchase.

Items that show signs of wear, damage caused after delivery, or misuse cannot be returned.

2. Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and packaging.

If the issue is confirmed, we will arrange a replacement or refund at no additional cost.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are generally non-refundable unless the return is due to our error or the product is defective.

4. Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was sent.

If you require a different size, colour, or product, please contact us and we will assist where stock is available.

5. Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

  • Products that have been worn or used.
  • Products that have been washed.
  • Items damaged through misuse or improper care.
  • Clearance or sale items marked as final sale.
  • Gift cards (if offered).

6. Return Shipping

If you are returning an item because you changed your mind or ordered incorrectly, you are responsible for the return shipping costs.

If the return is due to our mistake or a faulty product, Euro Caps will cover the return shipping costs.

7. Order Cancellations

Orders may only be cancelled before they have been packed or dispatched.

Once an order has been shipped, it must follow the standard return process.

8. Contact Us

For any return or refund enquiries, please contact us before sending your item back.

Euro Caps

Email: eurocaps.shop@gmail.com

Phone: +27 76 801 9375

Website: https://eurocaps.co.za